Terms & Conditions

Welcome to Pawkart! These Terms & Conditions govern your use of our website, mobile application, and the purchase of our pet food products. By accessing or using our services, you agree to be bound by these terms.

1. General

• Pawkart provides high-quality food products for cats and dogs.
• By placing an order, you confirm that you are at least 18 years of age and capable of entering into a legally binding agreement.

2. Product Information

• We strive to ensure that all product descriptions, images, and prices are accurate. However, minor variations may occur.
• Product availability is subject to change without notice.

3. Orders & Payments

• Orders can be placed through our website or app.
• Full payment must be made at the time of order via available payment methods (credit/debit cards, UPI, wallets, etc.).
• Pawkart reserves the right to cancel any order due to pricing errors, stock issues, or suspicious activity.

4. Shipping & Delivery

• Orders are typically processed within 1–2 business days.
• Delivery time may vary depending on your location and selected shipping method.
• Delays caused by courier partners or natural causes are not the responsibility of Pawkart.

5. Returns & Refunds

• Food items once opened cannot be returned.
• In case of damaged, expired, or incorrect items, please contact us within 48 hours of delivery for resolution.
• Refunds, if approved, will be processed to the original payment method.

6. Subscription (if applicable)

• If you opt for a subscription plan, you agree to recurring billing as per your chosen schedule.
• You may cancel or pause your subscription anytime from your account dashboard.

7. User Responsibilities

• You agree to provide accurate information during registration and order placement.
• You are responsible for maintaining the confidentiality of your account login details.
• Use of our products should be in accordance with your pet's dietary needs and veterinarian advice.

8. Intellectual Property

All content on our platform (logos, images, text, etc.) is the property of Pawkart and may not be reused without permission.

9. Limitation of Liability

• Pawkart is not liable for any allergic reactions, misuse of the products, or damages arising from incorrect use.
• We recommend consulting a veterinarian before introducing new food to your pet.

10. Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts located in [Your City], India.

11. Contact Us

For any questions or concerns regarding these Terms & Conditions, contact us:

📧 Email: info@pawkart.com

📞 Phone: +91-9717063481